Frequently Asked Questions
- What's the estimated delivery wait time?
- Where do you deliver to?
- How do I update an address?
- What is your refund policy?
- How do I review a subscription?
- Why am I receiving duplicate magazines?
- Does MagZoom.com price match?
- What's your cancellation Policy?
- What is the Renewal Service?
Each magazine is shipped to you directly by the publisher. Many magazines are pre-printed in advance, therefore, wait time to receive your first issue can vary up to 12 weeks.
We delivery all over the United States including APO address and correctional facilities. Please keep in mind when ordering for recipients to check with the facility to ensure they allow the title(s) and to receive the shipping label requirements. ID numbers are required by most facilities right after the Last Name. If labels are printed incorrect, facilities will not deliver.
Please contact a customer service representative at any time to update or change an address. It may take up to 6-8 weeks for your address change to take effect since publishers pre-print labels. By requesting mail forwarding with your post office, you should not miss any issues.
Our #1 goal is customer satisfaction. If you are unhappy with your subscription for whatever reason within 6 months, we will offer a pro-rated refund for any undelivered issues. After 6 months of your order date, there will be no refunds.
When placing an order you will have the option through a dropdown in your cart to select “Renewal” if you would like your subscription to renew with the publisher for additional terms.
If you are receiving the same magazine more than once you could have multiple orders through different sites or a previous subscription. Please contact us to resolve this issue promptly.
MagZoom.com ensures great prices for all of our subscriptions but if you find a competitor's price that beats ours we will happily price match within 30 days of your order date. Please contact a representative with the URL to verify the offer.
Our Renewal Service is an easy way to automatically renew eligible magazine subscriptions at the same low price as your original order. This service is completely optional and can be canceled at anytime prior to the renewal date by contacting our customer service team. It’s even possible to cancel after a renewal has gone through and you’ll receive a pro-rated refund for any issues that have not been delivered. Please note that not all orders are eligible for this option and you can only opt-in during check-out of the original purchase.